Right of Withdrawal
Please carefully review the following information regarding your right to withdraw from a purchase made on our online shop.
Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within a specified period of time, known as the "cooling-off period," without providing any reason.
The cooling-off period begins from the day you receive the product or, in the case of multiple items ordered in one transaction and delivered separately, from the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw by contacting us through the channels provided below. You may use the withdrawal form provided on our website, although it is not mandatory.
Conditions for Withdrawal
Provide your customers with information about the right of withdrawal, including the conditions, revocation period as well as a withdrawal form. This information is mandatory in many countries. Amend the content of this page according to the legal requirements. Learn more in the Help Center. Open Help Center
The right of withdrawal applies to most of our products, except for certain non-refundable items such as personalized or custom-made products, perishable goods, and sealed goods that are not suitable for return due to health or hygiene reasons once opened.
To exercise your right of withdrawal, the product must be in its original condition, unused, undamaged, and returned in the original packaging, including any accessories, labels, and tags.
To initiate the return process, please contact us within the cooling-off period and provide us with the necessary information, including your order details and reason for return.
We will provide you with instructions on how to return the product. You are responsible for the cost of return shipping, unless otherwise stated.
We recommend using a trackable shipping method and retaining proof of shipment for your reference.
Upon receiving the returned product and verifying its condition, we will process your refund within a reasonable timeframe.
Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed upon.
Please note that the refund amount may be adjusted to account for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
Exceptions and Limitations
The right of withdrawal does not affect your statutory rights or any other legal rights you may have under applicable consumer protection laws.
We reserve the right to refuse a refund or deduct a reasonable amount from the refund if the returned product does not meet the conditions stated above or if there is evidence of misuse, damage, or tampering.
If you have any questions or need assistance regarding the right of withdrawal or the return process, please contact us at email@example.com.
Note: This Right of Withdrawal page should be read in conjunction with our Terms and Conditions and Return Policy to fully understand your rights and obligations.